Privacy policy

Starmass, located in Ottawa, Ontario, Canada, operates this website and is responsible for the personal information described in this policy. Privacy questions and requests can be sent to info@starmass.ca.

• Contact details, including your name, organization, and email address.
• Project and inquiry details that you choose to provide, including asset type, location, project stage, support needs, and project context.
• Technical and usage information, such as page views, device and browser category, approximate location, referring page, performance metrics, and diagnostic information.
• Records of communications and privacy requests.

Please do not submit confidential, classified, safety-critical, or regulated personal information through the public contact form.

• Review, route, and respond to legitimate business and project inquiries.
• Operate, secure, troubleshoot, and improve the website.
• Measure aggregate website performance and usage.
• Meet legal obligations, establish or defend legal claims, and prevent abuse.

We process information with your consent, to respond to steps you request, to meet legal obligations, and for reasonable business interests that do not override applicable privacy rights.

Starmass uses service providers that process limited information on our behalf. These include Vercel for website hosting, privacy-oriented web analytics, and performance measurement, and EmailJS for delivering contact-form inquiries. Providers may process information in countries outside your own under their contractual and legal safeguards.

We may also disclose information when required by law, to protect rights or safety, in connection with a corporate transaction, or with your direction or consent. We do not sell personal information or use contact-form submissions for unrelated advertising.

We retain information only for as long as reasonably needed for the purposes described above, including inquiry follow-up, business records, security, and legal obligations. Retention periods vary according to the nature and status of the inquiry.

We use reasonable administrative, technical, and organizational safeguards. No internet transmission or storage system can be guaranteed completely secure.

Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, portability, withdrawal of consent, or information about how your data is handled. We may need to verify your identity and may retain information where permitted or required by law.

Send requests to info@starmass.ca. You may also contact the privacy regulator responsible for your jurisdiction.

This business website is not directed to children, and we do not knowingly collect personal information from children. The website may link to external services with their own privacy practices.

We may update this policy when our practices or legal obligations change. The effective date and version shown above identify the current published policy. See the cookie policy for the current browser-storage and analytics disclosure.